Reference

How kaya56 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionWallet Transaction PrivacyCookie ControlsData Access RightsIndonesia-Region Policy
kaya56 How kaya56 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Our data practices cover four areas: what we store, how we secure it, how long we keep it, and how you can act on it. Each area below reflects how the platform actually operates for Indonesia accounts.

Secure Storage

Account credentials and linked wallet details — DANA, OVO, GoPay — are stored with encryption at rest. We do not log full wallet account numbers in plain text in our transaction records.

Cookie and Session Policy

Session cookies keep you logged in during an active visit. Preference cookies remember your last-used payment method. You can clear these at any time through your browser without losing your account.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable regulations. You can request deletion of non-essential data by contacting support.

Your Access Rights

You have the right to request a copy of the personal data we hold, ask us to correct errors, or raise a concern about how your data is used. Submit requests through live chat or email support.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is stored, want to request a correction, or need to know what information we hold on your account, our support team handles privacy requests directly. Responses are sent to your registered contact address.

Live Chat Open the chat widget from any page on kaya56 to reach our support team. Privacy and data requests are handled the same channel as account help.
Email Support Send your data request or privacy question to our support address. Include your registered account name so we can locate your record quickly.
Account Settings Some data — like your linked wallet number for DANA, OVO, or GoPay — can be reviewed and updated directly inside your account settings without contacting support.

Common Questions About Your Privacy on kaya56

These are the questions we hear most often about data, cookies, and account privacy. If yours is not here, reach out through live chat.

We collect your name, contact details, and the wallet identifier you use — DANA, OVO, or GoPay — to process deposits and withdrawals. We collect only what is needed to run your account.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and only to the extent required to process those payments.

Contact our support team via live chat or email with your registered account name. We will locate your record and send the data to your registered contact address.

Yes. You can request deletion of non-essential data at any time. Some records may be retained for a period after account closure as required by applicable regulations.

We use session cookies to keep you logged in and preference cookies to remember your last payment method. You can clear or block cookies through your browser settings at any time.

Yes — the same privacy rules apply across all Indonesia regions where the service is available. Access and data handling depend on local law and eligible regions.